Contact Us

We're here to help. For a faster response, whether it is a query about our products and services or a service issue, we recommend that you contact your branch at the telephone numbers and/or email addresses listed hereunder. If you are not a customer, you can contact your preferred branch. The information is listed below.

For General Banking enquiries:

Contact Centre: 592 223 4357 (HELP)

SWIFT: NOSCGYGE
Email: CustomerCareGY@scotiabank.com 

For Internet and Telephone Banking enquiries:

Phone: (592) 223-HELP (4357)
Serving you 24 hours a day, 7 days a week (telephone banking)

For Online Business Banking (Cash Management Services) enquiries:

Phone: (592) 226 0088.
Monday to Friday, 8:00 A.M. to 5:00 P.M.

For Credit Card and Debit Card Transaction Dispute:

To submit a credit card or debit card transaction dispute, please complete the Cardholder Statement of Dispute Form and email to: CustomerSupportUnitTT@scotiabank.com

Kindly note:

  • Additional documents may be required.
  • A request to investigate must be submitted within 90 days of transaction. 

For Social Media Support:

Message our Facebook Page

How to Resolve A Complaint:

We want to help you resolve any issues as quickly as possible. Click here for information on how to resolve a complaint.