We're here to help. For a faster response, whether it is a query about our products and services or a service issue, we recommend that you contact your branch at the telephone numbers and/or email addresses listed hereunder. If you are not a customer, you can contact your preferred branch. The information is listed below.
For General Banking enquiries:
Contact Centre: 592 223 4357 (HELP)
For Internet and Telephone Banking enquiries:
Phone: (592) 223-HELP (4357)
Serving you 24 hours a day, 7 days a week (telephone banking)
For Online Business Banking (Cash Management Services) enquiries:
Phone: (592) 226 0088.
Monday to Friday, 8:00 A.M. to 5:00 P.M.
For Credit Card and Debit Card Transaction Dispute:
To submit a credit card or debit card transaction dispute, please complete the Cardholder Statement of Dispute Form and email to: CustomerSupportUnitTT@scotiabank.com
- Additional documents may be required.
- A request to investigate must be submitted within 90 days of transaction.
For Social Media Support:
Message our Facebook Page
How to Resolve A Complaint:
We want to help you resolve any issues as quickly as possible. Click here for information on how to resolve a complaint.