Protect Your Privacy

Use caution before answering text messages, online, and email requests for your personal information.

Scotiabank will never present you with unexpected webpages or send you unsolicited emails asking for your confidential information, such as your password, PIN, Access Code, credit card number, account number, or security questions. We will never ask you to validate or restore your account access through unsolicited email.

Do not respond to unsolicited emails or websites that request personal information. Report any suspicious requests to Scotiabank immediately.

Protect your Scotia OnLine / Scotia Mobile Banking Password.

Your Scotia OnLine password1 is confidential and must never be shared with any outside person or company, including:

  • Account aggregation services that consolidate and display all of your financial information in one place
  • Software that records your password so that you don't need to enter it the next time you access a website
  • Services that collect your ScotiaCard Visa Debit or banking card number, Scotiabank credit card number, passwords, or any other confidential information, to perform transactions on your behalf or to collect payment from you
  • Any other agreements you may make or services you accept which include your consent to having your Internet activity monitored.

In divulging your password, you contravene the terms of your Personal Financial Services Agreement (PFSA) and you will be fully liable for any unauthorised access to your accounts and all associated losses arising from these disclosures.

  • Pick a password that is difficult to guess by using a combination of letters and numbers (nothing obvious). Do not use your name or a close relative’s name, your birth date, year of birth, telephone number, address (or those of a close relative’s), your account number, ScotiaCard Visa Debit number, licence plate number, driver’s licence number, or any ID card you keep with your ScotiaCard or in your purse or wallet.
  • Memorise your password and keep it secret. If you suspect it has been compromised, please change your password immediately or Contact Us.
  • For special numeric-only codes, which are different from your sign-on password, select a code that is easy to remember but DO NOT select your birth date, telephone number, licence plate, address, or other easy-to-guess combinations. If you have numbers in your sign-on password, don't use them in your access code. Memorise your access code, do not write it down, and NEVER tell anyone what it is.
  • Never send confidential information (such as account numbers of any type, ScotiaCard Visa Debit number, Scotiabank credit card number, password, access code) via email or text message.
  • Do not use software that records your passwords so that you don't need to enter them the next time you access a website from the same computer. This type of software could give other users of your computer or mobile phone access to your accounts.
    Note: Scotia OnLine and Scotia Mobile Banking’s Remember My Card feature is safe to use, as it does not record your password.
  • Avoid accidentally agreeing to have your Internet activity monitored by other parties by carefully reading the terms of any software you download and free services you accept online before you download them.
  • Always type in the website address or use your bookmarks to access Scotia OnLine or Scotia Mobile Banking.
  • Do not leave your computer unattended while logged on to Scotia OnLine or Scotia Mobile Banking.
  • Always log off when you're finished your Scotia OnLine or Scotia Mobile Banking session.
  • Clear your browser's cache after each Scotia OnLine or Scotia Mobile Banking session. Each time you access the Internet, your browser automatically saves a copy of the web pages you've visited. Diligently clearing your browser's cache after each session is an important step in safeguarding your account information.
  • Keep your ScotiaCard or Scotiabank credit card in sight at all times during transactions and never lend your card to anyone.
  • Review your account statements and/or online account transactions details promptly and report any discrepancies immediately. With Scotia OnLine or Scotia Mobile Banking, you can review your up-to-date account transactions and therefore identify any discrepancies immediately. Contact numbers can be found on your statements.
  • Report lost or stolen ScotiaCards or Scotiabank credit cards immediately by contacting us directly or your branch.