Financial Relief
(Customer Assistance Programme)

For those financially impacted by the COVID-19 pandemic.

 

Last updated: 12/05/20

Let us help guide you.

During this period, we understand that many of our customers and their families may experience challenges, whether making repayments on mortgages or with cash flow and beyond.

We will offer assistance to customers impacted by COVID-19 whereby they can have their loan payments deferred for a period of 3 months with a possibility of extension for a further 3 months.  

We’re committed to working with our customers to help provide relief due to financial stress caused by COVID-19.

Our Financial Relief (Customer Assistance Programe) is designed to help if you have been impacted by COVID-19. If you have not been impacted, we strongly recommend that you continue to make your payments so that you decrease your mortgage, loans or credit card debt.  

You have the option to defer payments on your Mortgages and Real Estate Loans for up to 6 months. Get started by signing in to Scotia OnLine Banking.

On request, Business and Commercial customers will be able to access loan payment deferrals for an initial period of 3 months, in the first instance, with the possibility of an extension for a further 3 months.

If you wish to access the option to defer payments, please call 227-0074 or 227-0075 or reach out to your Business Banking Advisor and/or Relationship Manager.

For retail and business banking customers with credit cards and individuals with revolving lines of credit and other term loans including auto, your payments will be automatically deferred for an initial period of 3 months, in the first instance, with the possibility of an extension for a further 3 months.

Credit card customers who do not wish to defer their payments can continue to make payments at any time. 

All other customers wishing to continue to make payments can do so by calling 227-0074 or 227-0075

Please note that for customers whose payments are deferred, interest on the loan will continue to accrue, along with any loan insurance cost charges due and will be payable at a later point in the loan cycle.  

Please contact 227-0074 or 227-0075 for more information on the interest payments. 

If you have not been impacted, it is recommended that you continue to make your payments so that you decrease your mortgage or loan debt.

Not participating in the Customer Assistance Programme is easier than you think. Log in to Scotia OnLine Banking and ‘de-select’  your product.

For Credit Card, no sign up is needed.

You can continue making payments to your credit card at any time. There is no need to contact us. Making payments will help lower your outstanding balance and the interest you owe on your account.